Service Commitment | Optimum Business

Service you can rely on.

It's simple, we provide your business exceptional service.

No annual contract* or early termination fees.

At Optimum we stand behind the quality of our service and work hard to earn your business every day. We won’t keep you locked in with an annual contract or leave you with high penalties and early termination fees if you decide to switch.
*Excludes Business Hosted Voice

30-day money back guarantee.*

Optimum provides best-in-class service to our customers every day and we want you to be confident in your choice. If you’re not completely satisfied with your Optimum Business products, let us know within 30 days, and we’ll simply give you your money back.
*Excludes Business Hosted Voice

24/7/365 live technical support and customer service.

We're here if you need us. As an Optimum Business customer, you have access to our support teams, day and night.

Same-day Service Guarantee.

It doesn’t happen very often, but if you ever have a problem with your service, we guarantee that we will start working on the issue the same day you report it, even if an on-site visit is required. We’ll also follow up once it’s resolved and make sure you’re completely satisfied.

Proactively monitored battery backup.

We know how important it is to have your service up and running. That’s why we include battery backup for Optimum Voice and Optimum Business Trunking to keep your business up and running in case of a local power outage.

Professional business installation.

Getting set up is fast and easy with little or no down time for you.

3-hour installation windows.

We will schedule your install when it’s convenient for you and you can track when the technician will arrive at your business online.

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